Responsible Gambling

You can lose money

There are no guaranteed profits or monthly returns. Matched betting, free bets and arbitrage still involve risks such as mistakes, changing prices, unmatched bets and different settlement rules. Value bets can lose their full stake.

Spending more time or placing more bets does not guarantee better results. Do not treat betting as a salary, an investment plan or a way to solve debt.

Set limits before you start

• Use only money you can afford to lose, separate from rent, bills and essential savings.
• Decide your spending and time limits before opening an offer or alert.
• Include exchange liability and money tied up in existing bets when checking what you can afford.
• Don't borrow, chase losses or raise stakes because you feel you need to recover money.
• Take breaks and use the deposit, loss, time-out or other controls available from your bookie or exchange.

You can skip any alert. You do not need to complete an offer if continuing is causing harm.

Signs it's time to pause

Pause if you are betting more than planned, hiding it from others, struggling to stop, borrowing to bet, or finding that it affects your sleep, work, relationships or mood. You don't need to wait for a crisis before asking for help.

Independent support

Free, confidential support is available, including 24/7 helplines. Contact the appropriate service for your region:

• United Kingdom:
  • GAMSTOP: free national self-exclusion scheme for all UK-licensed online gambling websites and apps.
  • GamCare: National Gambling Helpline on 0808 8020 133, free and available 24/7 across Great Britain.
  • GambleAware: free advice, information and treatment directory.
  • NHS England Specialist Clinics: free medical treatment for problem gambling across England.
  • Dunlewey Addiction Services (Northern Ireland): free, confidential helpline on 08000 886 725.
• Ireland:
  • GamblingCare.ie: free national helpline at 1800 936 725.
  • Dunlewey Addiction Services (Republic of Ireland): free support on 1800 936 725 (or 08000 886 725 from Northern Ireland).
• Device-Level Software Blocking (Worldwide):
  • Gamban: software blocking access to tens of thousands of gambling websites and apps globally across all devices.
  • BetBlocker: free multi-platform charity-run website and app blocker.

If you are in immediate danger or distress, contact your local emergency services.

Taking a break from ProfitPanda

Mute alerts or leave the Discord if seeing betting content is making things harder. Contact support@profitpanda.co.uk if you want help with access or membership cancellation. You don't need to send medical details to ask for help.

Leaving Discord, clearing your browser or deleting a tracker entry does not automatically cancel a paid plan. Use the subscription portal or email support@profitpanda.co.uk to request cancellation of your Stripe subscription. ProfitPanda cannot close your bookmaker or exchange accounts or register you with a self-exclusion service.

Don't use our tools to get around a self-exclusion, age check or account restriction.

What we do if gambling is causing you harm

If you or another member indicates in Discord, via email or through support that betting is causing distress, financial harm or loss of essential funds (for example, if someone posts that they have lost rent or bill money):

• Moderator intervention: A moderator or team member will privately reach out to signpost free, confidential professional support (such as GamCare and GAMSTOP).
• Subscription pause or cancellation: We will offer to immediately pause or cancel your ProfitPanda subscription and refund the unused period of your billing cycle.
• Alert removal: We will remove your notification roles and mute betting alerts if you ask us to.
• Community self-exclusion: If you request a break from our community, we will block your Discord account from rejoining the ProfitPanda server for a set period of 6 months or 12 months (or permanently upon request).

While we can exclude you from ProfitPanda's own community and tools, we cannot close your third-party bookmaker or exchange accounts or register you with GAMSTOP; please use the independent national schemes listed above to protect your accounts directly.