Terms of Use

About these terms

These terms are an agreement between you and ProfitPanda. In these terms, "we" and "us" mean the operator of ProfitPanda.

Contact support@profitpanda.co.uk. The service and these terms are offered in English. You can save or print this page for your records.

What ProfitPanda provides

We provide betting information, written guides, calculators, tracking tools and the Discord features included in your chosen plan. The current plan description and checkout show what you are buying. An example, demonstration, roadmap item or preview is not a promise that a feature is included or live.

ProfitPanda is an information and software service. We do not accept bets, hold betting funds or operate a bookmaker or exchange account for you. Logging a bet in ProfitPanda does not place it, confirm it was accepted or move money.

Technical requirements and access

You need a reliable internet connection and a current, supported browser to use the website. Discord features require a Discord account and access to the ProfitPanda server. Paid checkout is processed by Stripe. Contact us for subscription changes or cancellation. Betting workflows can also require separate accounts with the bookmaker or exchange you choose.

Paid access normally starts after Stripe confirms the order or trial and our membership system has linked the relevant Discord account. This is usually quick but security checks, an account mismatch or a third-party delay can slow it down. Contact us if access has not appeared within 24 hours of confirmation. We will investigate and, where the delay is ours, put the access period right.

Who can use the service

You must be at least 18, legally able to use the service where you live, and eligible for any bookmaker or exchange account you choose to use. Do not use ProfitPanda to get around age checks, location restrictions, self-exclusion or account restrictions.

Use accurate account information and keep your login secure. A membership is for your own use unless a different arrangement is agreed in writing. Tell us promptly if you think someone else has gained access.

Betting and third parties

There are no guaranteed profits, winning bets or monthly returns. Results depend on available offers, eligibility, prices, stakes, commission, timing, time spent and what you actually place. Past results and examples do not promise a similar result for you. More time spent does not guarantee more profit.

Your betting contract is with the bookmaker or exchange that accepts the bet. Their terms, account rules, settlement rules and privacy information apply. ProfitPanda is not the agent of Betfair, Matchbook, Smarkets, any bookmaker, exchange or odds-data provider unless we expressly say otherwise.

Odds, offers, liquidity and availability can change between an alert or calculation and your attempted bet. Stakes can be limited or rejected, and exchange lays can remain unmatched or partly matched. Bookmakers and exchanges may restrict, close or verify your account, or withhold a bonus, under their own rules; we do not control those decisions. Before relying on a result, check the current market, both sets of rules, the stake and price actually accepted, exchange commission and your remaining liability. You can lose money, including your stake or lay liability.

Calculators and trackers depend on their inputs and assumptions. AI replies and third-party data can contain mistakes or arrive late. Check important figures and the operator's accepted-bet confirmation. ProfitPanda provides tools, software and informational content; we do not provide financial, investment or personalized betting advice. These points do not remove our duty to provide our own service with reasonable care and skill or responsibility for a failure in our own integration where the law makes us responsible.

Plans, contracts, trials and payment

Plans are offered at the prices and billing intervals shown on our pricing page and at checkout. Free access is available at £0. Paid plans (Starter, Plus, Pro and Max) are billed monthly, or annually when annual checkout is available. Monthly plans start with a £1 seven-day trial, then renew at the selected monthly price unless cancelled. Annual plans are charged upfront without a trial.

The website and Discord plan links invite you to place an order; clicking them does not itself create a paid contract or take payment. Before purchase, Stripe shows the selected plan, price, billing interval, trial and first charge date. A contract with us forms when Stripe confirms acceptance of your order or trial on our behalf. Access normally begins as described above.

Stripe handles payment and presents the order confirmation or receipt. Keep that confirmation together with these terms and the checkout details. It should record the plan, price, trial, renewal and cancellation information that applied when you ordered. If you do not receive or cannot retain a confirmation, email us with the order reference and we will provide the contract information in a form you can keep.

A trial converts to a paid plan only where the checkout says that it will and shows the trial end and first charge before you start it. Read the checkout information and applicable Stripe terms as well as these terms. Payment-provider terms do not remove rights you have against us as the service provider.

Cancelling renewal

To stop renewal of your Stripe subscription, use the subscription portal or email support@profitpanda.co.uk for help. Leaving Discord or deleting a tracker entry does not itself cancel a paid subscription.

Cancelling renewal stops the next recurring charge. Access normally continues until the end of the current trial or paid billing period shown at checkout or in your billing confirmation. An ordinary end-of-period cancellation does not normally produce a partial-period refund, unless the checkout states otherwise or a refund is due because of your statutory rights or our failure to provide the service as agreed. Email us with the account or receipt reference and we will acknowledge the request and help confirm the cancellation. Subscription renewal reminders are provided prior to recurring renewals in accordance with applicable UK consumer legislation (including the Digital Markets, Competition and Consumers Act). Cancelling renewal and exercising a statutory right to cancel a recent purchase are different things.

UK cancellation rights and refunds

Where the UK Consumer Contracts Regulations apply, a consumer generally has 14 days after entering a service or non-tangible digital-content contract to cancel without giving a reason, subject to the relevant exceptions.

Starting early does not automatically remove every cancellation right. If you expressly ask for a service to start during that period, a proportionate charge may be due for service already supplied only where the legal conditions are met. For separately supplied digital content, losing the cancellation right requires the required express consent, acknowledgement and confirmation. Simply logging in or reading this page is not that consent.

To cancel under an applicable right, send us a clear statement within the relevant period. Include the account or order reference so we can identify the purchase. Where a statutory cancellation refund is due, we will make it within the legal time limit, normally within 14 days of being told of the cancellation, using the original payment method unless otherwise agreed, without a refund fee.

You also keep your rights if the service or digital content is faulty, misdescribed or not provided with the required care and skill. The appropriate remedy depends on the problem and the law that applies. A disappointing betting result is different from a failure to supply the service as agreed.

How to cancel

Email support@profitpanda.co.uk and clearly say that you want to cancel. Include your plan and the account email or payment receipt reference so we can find the subscription. That is enough; you do not need to use formal wording.

Start a cancellation email →

Community rules and fair use

Do not use the website, Discord community or bots to break the law, infringe someone else's rights, harass or threaten people, publish private information without permission, impersonate someone, spam, distribute malware, manipulate referrals or bypass access controls. Do not encourage an under-18 to bet or help anyone evade self-exclusion, location or account restrictions.

Do not resell access, share an account, redistribute our alerts, routes or data, or scrape restricted data without written permission. The alerts, data and redistribution section sets out what this covers. Reports can be sent to support@profitpanda.co.uk. We may remove content, preserve relevant evidence and restrict access while investigating a credible report. Repeated or serious breaches can result in suspension or termination under the access section below.

You remain responsible for content you post. You give us permission to store, reproduce and display it only as needed to provide, secure and moderate the service, subject to the Privacy Policy. You confirm that you have the right to submit it. This permission ends when the content is no longer needed for those purposes, except for lawful backups, security evidence or dispute records.

Intellectual property

ProfitPanda's software, calculators, guides, page designs, data compilations, branding and original content belong to us or our licensors and are protected by intellectual-property law. Bookmaker, exchange and other third-party names, data and marks remain the property of their owners.

While your account and relevant plan are active, we grant you a personal, limited, revocable, non-exclusive and non-transferable licence to use the service and make reasonable personal copies of guides and your own records. This licence does not allow resale, redistribution outside your own account, copying a substantial part of a feed or dataset, reverse engineering except where the law permits it, or use of our marks in a way that suggests endorsement.

You keep ownership of content and records you submit. The limited permission in the community-rules section lets us handle that content to run the service; it does not transfer ownership to us.

Alerts, data and redistribution

Our alerts, routes, odds screens, calculations, results, Sensei replies and the data behind them ("ProfitPanda data") are for your own personal betting use only. This applies on free and paid plans. We invest substantially in obtaining, checking and presenting this data, and parts of it are licensed to us by odds-data providers on terms that do not allow onward distribution.

Without our written permission, you must not share ProfitPanda data with anyone else, whether by hand or by automated means. In particular, you must not:

• forward, repost, copy or screenshot alerts, routes or prices into another Discord server, channel or group DM, a Telegram or WhatsApp group, a social media account, a website or an app;
• connect a bot, webhook, self-bot, browser extension or script we have not provided that reads, copies or relays ProfitPanda data from our Discord server, website or APIs;
• access our APIs, pages or bot interactions by automated means we have not provided, or share API keys, tokens or login sessions with anyone;
• use ProfitPanda data to build, run, sell or supply a competing service, tipping group, odds feed or dataset, or to train or test an AI model;
• remove or hide any watermark, member marker or other identifier we add to help trace copied data.

You may share a screenshot of your own settled bet or profit, as long as it does not show a live alert, route or price list. Accessibility tools such as screen readers, and normal browser features, are allowed.

Breaking this section is a breach of these terms. For a minor first breach we will usually warn you first. Deliberate, commercial or repeated sharing is a serious breach: we may suspend or close the account straight away, remove it from our Discord server and ask Discord or other platforms to take copied material down. We will then explain why and give you a way to challenge a mistake, and any refund follows the account access section below. Extracting or re-using a substantial part of our database can also infringe our database right, and copying our original text, designs or analysis can infringe our copyright. We may take legal action to stop this and to recover our losses.

If you want to use ProfitPanda data in a product, community or business, email support@profitpanda.co.uk to ask about a written licence.

Changes, interruptions and account access

We may need to fix faults, maintain the service or change it to meet legal, security or technical requirements. We aim to give reasonable notice of planned maintenance. Discord, Stripe, bookmakers, exchanges and data providers can also have outages or delays outside our control. We will still take reasonable steps to restore our own service and integrations.

For a planned renewal-price increase or material reduction to a paid plan, we will normally give at least 30 days' notice before it applies to your next renewal. Urgent security or legal changes can take effect sooner. If we withdraw a material paid feature during a prepaid period without a reasonable replacement, or our paid service is materially unavailable for a sustained period, you can end the affected plan and receive an appropriate extension or refund for the affected unused period, in addition to any wider statutory remedy.

We may restrict access for a serious breach, non-payment or a security risk. Where it is reasonable to do so, we will explain why, allow the issue to be put right and provide a way to challenge a mistake. Urgent action may be needed to protect people or the service. If we end paid access without customer fault, we will refund the unused prepaid period. Where access ends because of a serious breach or non-payment, any refund depends on the circumstances and the law; we do not remove your statutory rights.

Price changes apply as disclosed before a new purchase or renewal, not retrospectively to a paid period. If a change requires your agreement, we will ask for it.

Sale or reorganisation

If the ProfitPanda business is genuinely sold, merged or reorganised, the service contract and information needed to operate it may transfer to the new operator. Any recipient must continue to protect personal information under applicable law. We will give notice before a transfer where required. If the transfer produces a material adverse change to a paid service, you can cancel before the change takes effect and receive an appropriate refund for any affected unused prepaid period.

Our responsibility

We are responsible for foreseeable loss caused by our breach of contract or our failure to use reasonable care and skill. We do not exclude responsibility for fraud, death or personal injury caused by negligence, defective services or digital content where the law prevents exclusion, or anything else the law does not allow us to exclude.

We are not responsible for a betting loss merely because it happened while you used ProfitPanda, or for a third party's independent decision that we did not cause. That does not remove responsibility where a loss is caused by our own breach, delay or integration failure. These terms do not impose a general cap on your statutory remedies.

General contract terms

If we do not enforce a term straight away, that does not waive it. If a court finds part of these terms unenforceable, the rest continues where it can. A person who is not a party to the contract does not have a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

You cannot transfer your membership to someone else without our written agreement. We may transfer our rights and obligations only as part of a genuine business transfer or reorganisation and subject to the protections above. Nothing in these terms limits responsibility for fraud or fraudulent misrepresentation, or removes relevant rights arising from statements made to you before the contract.

Governing law and courts

These terms and the contract are governed by the law of England and Wales. If you are a consumer living in Scotland, Northern Ireland or another country, you keep any mandatory protections given by the law of your home country and any right you cannot lawfully be asked to give up to bring proceedings in your local courts. Otherwise, the courts of England and Wales have jurisdiction.

Questions and complaints

Email support@profitpanda.co.uk with the issue and account or order reference. Keep passwords and full card details out of the message. We aim to acknowledge a complaint within five working days and give a final response within 30 days. If more time is reasonably needed, we will explain why and provide an updated date.

Nothing here prevents you from using consumer protections, regulators or courts available to you under applicable law.