Skip to content
Browse guides
← All guides
Matched bettingMatched betting basicsBack and lay bettingExchanges and liabilityComplete your first offerUnderstanding 2Up alerts
Value bettingValue betting basicsExpected value and fair oddsProbability and priceVariance and losing runsBankroll and stakingReading a value alert
ArbitrageArbitrage basicsArbitrage checks and availabilityComparing betting prices
Accounts and limitsAccount health and restrictionsLimits, gubbings and account closuresExchanges and sportsbook limitsGood account practice
Using ProfitPandaHow ProfitPanda worksFind your way around DiscordPrepare an exchange accountYour first offer: start hereUsing the OddsMatcherRecord your first betTracking and performanceUnderstanding your performance
Help and referenceWelcome to ProfitPandaBetting glossarySupport and safer gamblingFrequently asked questions
Accounts and limits·2 min read

Limits, gubbings and account closures

“Gubbed” usually means the bookie has stopped you getting promotions. It isn't the same as a stake limit, an ID check or an account closure.

What does the notice mean?

What you're seeingWhat to check
Offers disappear or a reward is refusedWhether you're still eligible and what the offer terms say
The bookie accepts a smaller stakeWhat was accepted and whether your lay still matches it
Access or withdrawals are pausedThe notice and any ID checks requested
The account is being closedOpen bets, remaining balance and the bookie's instructions

What to do

  1. Save the notice and when it arrived.
  2. List your accepted bets, unmatched lays, unused rewards and available balance.
  3. Check any half-finished matched bet first.
  4. Ask the site's official support team what happens to those bets or offers.
  5. Save the reply. If it isn't resolved, use the site's complaints process.

Don't start another offer until you know you're eligible. A limit doesn't automatically cancel existing bets or wipe out your balance.

The bookie only accepted part of your stake

If you planned to back £20 but only £5 was accepted, calculate the lay from £5. If you've already laid more, use both confirmations to work out the new position before adding anything else.

ProfitPanda support can help with the betting steps. The bookie has to explain its account decision.

Next: Account health.